Shipping policy
Last updated: 5 May 2026
This Shipping Policy applies to orders placed directly with Dental Sutures. Dental Sutures is a trading name of Astflick Group Ltd and supplies products on a business-to-business basis.
1. Order processing
Orders are processed after we have received cleared payment or approved the order under an agreed credit account. Orders placed after the applicable cut-off time, at weekends or on public holidays will normally be processed on the next working day.
Our usual dispatch time for in-stock products is one to three working days. This is an estimate rather than a guaranteed dispatch commitment. Special-order, made-to-order, backordered or supplier-stocked products may require additional time.
2. United Kingdom delivery
Standard UK delivery will normally take three to five working days after dispatch. Faster services may be available at checkout or by prior written agreement.
Delivery estimates are not guaranteed unless we have expressly agreed a guaranteed service in writing. Delivery to remote areas, islands and certain postcodes may take longer or incur an additional charge.
3. Delivery charges
Delivery charges are shown at checkout or confirmed in our quotation or order acknowledgement. Charges may vary according to the parcel’s weight, dimensions, value, destination and required service.
Additional charges may apply for remote areas, timed deliveries, specialist handling, redelivery or address correction.
4. Couriers and tracking
We use third-party postal and courier services. We may select or change the carrier and delivery method where reasonably necessary, unless a particular service has been agreed in writing.
Tracking information will be supplied where it is available. A signature or other proof of delivery may be required, particularly for high-value or sensitive orders.
5. Delivery addresses
Customers are responsible for providing a complete and accurate delivery address, contact name, telephone number and any access instructions when placing an order.
Please check these details carefully before submitting your order. Once an order has entered processing or been dispatched, we may be unable to change its destination.
If delivery fails because the address was incorrect or incomplete, access was unavailable, the recipient refused the shipment or nobody was available to accept it, we may charge the customer for redelivery, redirection and return-to-sender costs.
6. Receiving and inspecting an order
Please inspect the outer packaging before accepting delivery. Where possible, record visible damage with the courier and take photographs before opening the parcel.
After delivery, check the products promptly. If an item is missing, incorrect, visibly damaged or appears defective, contact us within five working days where reasonably possible.
Please provide:
- Your order or invoice number
- The delivery date
- The product name, quantity and batch or lot number, where applicable
- A description of the problem
- Clear photographs of the goods, packaging and delivery label
Notification outside this period will not automatically remove any right or remedy that cannot lawfully be excluded, but delayed notification may affect our ability to investigate the delivery with the carrier.
7. Delayed or missing deliveries
If tracking shows an unexpected delay or your order has not arrived within the estimated timeframe, please contact us. We will review the tracking information and, where appropriate, open an investigation with the carrier.
Carrier investigations may take several working days. A replacement, credit or refund for a missing shipment will normally be considered after the carrier has completed its investigation or confirmed the loss.
8. Partial shipments and backorders
We may dispatch available products separately from backordered or special-order products. Where we do this, the remaining goods will be dispatched when available.
We will normally notify you of a significant delay. Unless otherwise agreed, we will not charge an additional standard delivery fee solely because we have chosen to divide an order into multiple shipments.
9. Sterile and temperature-sensitive products
Do not use a sterile product if its packaging is open, damaged, wet, tampered with or otherwise compromised. Contact us immediately and retain the product and packaging until we provide instructions.
After delivery, the customer is responsible for storing and handling products in accordance with the manufacturer’s instructions, stated storage conditions and applicable professional requirements.
10. Priority and time-critical orders
If offered, priority processing gives an order priority for picking and packing but does not guarantee delivery on a particular date or at a particular time unless a guaranteed courier service has been expressly agreed.
Customers should not schedule a clinical procedure or other time-critical activity solely in reliance on an estimated delivery date. Please contact us before ordering if delivery by a particular deadline is essential.
11. International delivery
International delivery may be available for selected products and destinations. Availability, charges and estimated delivery times will be confirmed at checkout or by quotation.
Unless expressly agreed otherwise in writing, the recipient is responsible for:
- Checking that the products may lawfully be imported, purchased and used in the destination country
- Providing any information required for customs clearance
- Paying applicable import VAT, customs duties, clearance charges and local taxes
- Complying with local registration, licensing and regulatory requirements
International deliveries may be delayed by customs inspections, documentation requirements, local authorities or the destination carrier. These delays are outside our direct control.
12. Risk and ownership
Risk in the goods passes to the customer when delivery is completed at the address or nominated safe place supplied by the customer, or when the goods are collected by the customer or its appointed carrier.
Ownership of the goods remains with Astflick Group Ltd until all sums due for those goods have been received in full, subject to the applicable Terms of Service or separately agreed contract terms.
13. Events outside our control
We are not responsible for a delay or failure caused by circumstances beyond our reasonable control. These may include severe weather, industrial action, transport disruption, customs delays, carrier failure, supply shortages, fire, flood, epidemic, government restrictions or failure of telecommunications or logistics systems.
We will take reasonable steps to minimise disruption and keep affected customers informed where practical.
14. Related policies
This Shipping Policy should be read with our:
15. Contact us
For delivery enquiries or to report a problem, contact:
Dental Sutures
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom
Email: hello@dentalsutures.co.uk
Dental Sutures is a trading name of Astflick Group Ltd, company number 05950580 and VAT number GB896845841. Astflick Holdings Ltd owns and licenses intellectual property within the wider group structure.